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My School Connect FAQs for schools
My School Connect FAQs for schools

Frequently asked questions about My School Connect.

Updated over a week ago

Contact My School Connect

Phone: 1300 030 915

How do we get started?

Once you have selected the services you will be using, we do all the hard work for you. We set up your school accounts, provide all of the marketing material to inform the parents, upload your first menu/price list and provide training for staff.

What equipment do I need to run My School Connect Services?

To run any of the My School Connect services your school will only require a computer/iPad with access to the internet and a printer.

How do I withdraw my funds?

Login and navigate to the Dashboard. Click on Current balance which is displayed in the top right hand corner, next to Logout. Then on the Credits screen, click on the Withdraw button. Enter the amount you wish to Withdraw and submit.

Your request will then be sent to the My School Connect Customer Support Team to action.

Do we have to sign up to all of the provided services?

My School Connect offers multiple services, you may choose to sign up to all of the services, or simply pick the ones that your school requires.

How secure is the site?

For your privacy and security all data that flows between you and our system is encrypted using industry standard SSL (encryption). We also encrypt the data as it flows between our connected distribution network, application servers and databases.

Your data, including credit card details is secure. We have a direct merchant facility with the bank to process credit card. This means we do not store your credit card information at any time, even for recurring payments. The bank stores and handles all transactions on our behalf.

It's worth noting that all credit card issuers have strong anti-fraud measures and offer refunds for fraudulent transactions.

How do we receive payments?

You can transfer your funds from your My School Connect account, to your nominated school bank account at any time.

What are the costs involved?

Our fee structure is very affordable and flexible depending on the needs of your school. We offer different pricing levels, starting from 33c per order, per child, per day. We do not have any set contracts, no withdrawal fee on funds and no set up costs. We can easily split the transaction fee between the parent and the school, or the school chooses to pay the fee or the parent pays the fee. It's completely up to your school how you structure this fee.

Is technical support available?

We offer technical and customer support between 8am - 5pm AEST, Monday - Friday for schools and parents. We provide users with training and supply all the promotional material required to inform and education parents on how to use the system.

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