The Audiri admin console is designed to give you complete control over delivering communications to parents. Below are some frequently asked questions about the admin console. The questions covered in this article are:
Posts
What are Posts?
How do I view Posts by Groups?
When I schedule a post, will it be available on the app immediately?
Can I save a Post as a draft?
Events
How do I create an Event that will appear on the app calendar?
How are Users notified when I create an event on the app calendar?
Can I sync an external calendar?
Forms
Can I set form submissions to be sent to different email addresses?
In the submission notification email, why are there no personal details for the person who has submitted the Form?
Users and Groups
Can I search for specific Users?
Posts
What are Posts?
Posts are anything that is published on the Posts tab of the Audiri app.
In other words, Posts are individual notices that make up the news feed on the app.
Posts are created on the admin console
How do App users filter Posts by Groups?
To view Posts by Groups, tap on the Resources tab at the bottom of your app screen.
Tap on the Groups card.
Tap on a group name (arrow to the right)
You will now be shown a list of posts filtered by that group.
When I schedule a post, will it be available on the app immediately?
Whether a post appears immediately on the app depends on its settings.
You can choose to publish a post immediately, meaning that it will appear on the app and send out a push notification.
It may also be sent out as an email, if this option was selected.
These actions take place once you click on the button to publish the post, although it may take a few short minutes to send out to everyone if you have a very large database of subscribers.
If you prefer to publish the post on a future date, simply set the desired schedule and your post will appear on the app at time.
Can I save a Post as a draft?
Yes, you can use the Save draft button to save a Post and edit it later.
Save draft appears on the upper right-hand corner of the admin console, next to the Publish button.
Events
How do I create an Event that will appear on the app calendar?
To create an event that will appear on the calendar of the Events page in the app:
Select Events from the menu on the left-hand menu on the admin console.
Click on the Create event button that appears on the top, right-hand corner of the screen.
Fill in all the details for the new event, including dates, times and more.
Select the group/groups for whom the event is relevant.
Click on Publish (or on Save draft if you wish to post it at a later stage).
Note: this will only place the event on the Event calendar in the app. However, you can share the event in a post.
How are Users notified when I create an event on app calendar?
Before publishing the event, a notice will be shown asking you to tick the box if you wish to "Draft a post to share the event on a newsfeed".
If you tick the box, the event will be shared on the calendar, after which, the console view will automatically change to the Post screen and a new post will be automatically created for you.
The details of your event will be noted in the post.
Add any further details you wish, like an explanation about the event or further details/links; choose your audience and then publish the post as normal.
The post will appear on the newsfeed, letting your community know about your upcoming event.
If you choose to publish the even on the app calendar but do not tick the box to create a post that shares the event to the newsfeed at the same time, you can still create the post at a later time.
To do this:
Navigate to the Events page from the left-hand menu on the admin console.
You will see a list of events that you have set up.
Click anywhere on the event you wish to send out as a post.
You can also click on the Settings icon on the right-hand side of the event name and then click on Edit event.
Both of these actions will open the Event details page.
At the top, right-hand corner of the Event details page, there is an option to Share as a post.
Click here and then continue to create a post as you normally would.
Can I sync an external calendar?
Yes, you can sync an external calendar with a calendar link.
Forms
Can I set form submissions to be sent to different email addresses?
When creating a form on the admin console's Form screen, you can nominate one or many email address/es to receive the submissions from your audience.
To send all submissions to an email address, go to the "Send submission notifications to" section on the right-hand side of the admin console screen.
From here you can add one address, or many address.
You can also separate the submissions by their particular response criteria.
To do this, click on "Add conditional notifications" (which appears below the "Send submission notifications to" section), then allocate an email address to each of the form's selection criteria.
For instance, if your form asks, "Which session would you like to attend?" and the selection criteria are "Morning", "Afternoon" and "Evening", you can set the submissions that selected "Morning" to be sent to Admin A and submissions that selected "Afternoon" to Admin B and so forth.
In the submission notification email, why are there no personal details for the person who has submitted the Form?
To protect your data and that of your school community, the contents of the form submission will not be shared in an email.
You will receive a notification email once a Form is completed.
This will contain a unique form download link that can be shared with others to access the form without needing to log in to the admin console.
When the submitted Form is downloaded via the download link in the email, you will then be able to see the name and email address details of the person who submitted the Form.
Users and Groups
Can I search for specific Users?
Yes, you can search for specific Users in the following ways:
Navigate to the Users page by clicking on the menu on the left-hand side of the admin console.
At the top of the Users page, there are two fields –
one field filters Users by Groups
the other field is empty and contains a search icon.
You can type the user's name (or part of their name) or their email address in the search field.
Suggestions will pop up as you type.
Select the user you are searching for by clicking on their name.
More questions?
For more information, you can speak to the Customer Experience team by emailing support@audiri.com.au.