Have you added a school/business to your app but are not receiving the alerts on your phone to notify you about new posts? Below are a few settings you can check to ensure you receive the app notifications as expected.
Your phone could be turning off app notifications in favour of battery optimisation.
This means you may not receive certain app notifications.
The following steps show you how to troubleshoot this, based on the type of device.
Method 1. Enable the app to run in the background
On the Samsung device notifications, ensure you have enabled the app to run in the background.
On your device, open Settings > General
Scroll down and choose Apps.
Scroll down and select Audiri > Battery > Allow background activity.
Go to Settings > Advanced settings > Battery Manager > Protected Apps
Look for the Audiri app and select Protect it.
This means the phone will stop closing the Audiri app so that you can continue to receive the app notifications.
Go to Settings > Apps > Advanced > Ignore Battery Optimisations
Find the Audiri and select Ignore it.
This means the battery optimisation function will ignore the Audiri app so that it can continue to run.
You will still receive the app notifications even while the battery is low.
Go to Settings > Notification Panel & Status Bar > Notification Centre.
Find the Audiri app and enable Allow Notifications and Priority Display.
Method 1. Restart Your iPhone/iPad
Try restarting your device.
Turn your device off and on again.
This simple step can sometimes reset settings, which may allow you to start receiving the notifications again.
Method 2. Ensure Focus mode is not active
If you have enabled a Focus (Apple's Do Not Disturb feature) on your iPhone or iPad, this would prevent the device from alerting you each time there are messages, notifications, calls, or other notifications.
Disabling this feature will fix the issue of not receiving app notifications.
Method 3. Ensure Notifications have been switched on
Open Settings > Notifications.
Scroll to the Audiri app and ensure the notifications are as below.
Method 4. Reset Network Settings
If you are still not receiving notifications on your Apple device (iOS), resetting the network settings may help.
This method will not delete any data on your iPhone/iPad. It would only reset your network settings.
On your device, open Settings > General.
Scroll down and choose Reset.
Tap on the Reset Network Settings option.